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Public Resources

Guidelines for Releasing Information on the Condition of Patients - PDF icon

Web Resources

HIPAA

Resources for Members Only

Community & Public Relations

Building PR/Communications Measurement: Data for Strategy & Demonstrated Impact - PDF icon

Fundraising for Nonprofits: How to Put the ‘Fun’ in Fundraising by Cultivating a Pool of People - PDF icon

Bells and Whistles of Event Planning - PowerPoint icon (To open/view PowerPoints in IE, save the file to your local folder to download.)

Communicating Price and Quality Transparency - PDF icon. or video - WMV icon

Making Employees Brand Ambassadors - PDF icon or video - WMV icon

Community Health

Competing on Health Care Ratings and Rankings - PDF icon. or video - WMV icon

IRS Issues Final Rule Providing Guidance for Charitable Hospitals - PDF icon

Population Health and Big Data - PDF icon

Strong Hospitals...Strong Communities - PDF icon

Wellness From the Inside out: Activating and Measuring your CHNA - PDF icon or video - WMV icon

Crisis Communications

Being Your Best During Your Company’s Worst Days: Crisis Management - PDF icon

MO Hospital Crisis Communications Incidents – Lessons Learned - PDF icon

Balancing Act: Maintaining Patient Privacy During a Very Public Crisis - PDF icon

CMS Data and Managing Reputation - PDF icon

Our PR Nightmare - PDF icon

When a Story Goes Viral - PDF icon

Employee Communications

Aligning Employee Engagement With Marketing Communication - Les Landes - PDF icon

Aligning Employee Engagement With Marketing Communication - Burl Stamp - PDF icon

Back to Basics Article - Schwartz - PDF icon

Dealing With Difficult People - PowerPoint icon (To open/view PowerPoints in IE, save the file to your local folder to download.)

Exceptional People Making Connections - PowerPoint icon (To open/view PowerPoints in IE, save the file to your local folder to download.)

How SEO Impacts Reputation Recruitment Retention and Revenue - PowerPoint icon (To open/view PowerPoints in IE, save the file to your local folder to download.)

Leading and Influencing a Multigenerational Workforce - PowerPoint icon (To open/view PowerPoints in IE, save the file to your local folder to download.)

Marketing & Advertising

Finding Fit Messaging Frameworks For Marketing Growth - PDF icon

Making the Case for Investing in Marketing - PDF icon | 5 Year Plan - Powerpoint | Marketing Stoplight Template - Word Document

Communicating in the Era of Infographics - PDF icon

Communication Transformation - PDF icon

CRM for Every Budget - PDF icon

HIPAA: What Marketing & Communications Need to Know Video - PDF icon. or video - WMV icon

How to Connect with Your Audience and Advance Your Brand - PowerPoint Icon (To open/view PowerPoints in IE, save the file to your local folder to download.)

Marketing to the Modern Family - PDF icon

Mercy's Brand Journey - PDF icon

Next Patient (The): Changing Behaviors And Needs Of Health Care Consumers - PDF icon

Planning the branded event from start to finish - PDF icon

Removing the Guesswork with Real-Time Patient Feedback - PDF icon

Repurposing Content - PDF icon or video - WMV icon

Swiping Right: Finding and Keeping the Right Agency Partner - PDF icon and videos - WMV icon

Welcome to the Experience Economy - PDF icon

Media Relations

Let's Give Them Something to Talk About - PDF icon

Media Survival Guide - PDF icon

What Journalists Want - PDF icon

Storytelling Fillable Form - Our Story - Word

Online & Social Media

How to Use Video to Build Strong Emotional Connections with Your Audience - PDF icon

Localized Geotargeting for Digital Marketing Success - PDF icon

10 Social Media Trends That Are Transforming Health Care Marketing - PDF icon

Watch Your Step - Navigating The Social Media Minefield | Sample Social Media Policies - PDF icon

When They Hate You On Facebook Crisis Communications - PDF icon

Think Before You Tweet: Patient Privacy Rights in the Age of Social Media - PDF icon

Becoming Your Own Media Outlet - PDF icon

Creating Integrated Designs Across Traditional and Digital Media - PDF icon

DIY Video Healthcare - PDF icon

Empowering Your Biggest Fans to Become Your Social Media Ambassadors - PowerPoint icon (To open/view PowerPoints in IE, save the file to your local folder to download.)

Finding Your Stories to Engage Patients and Your Organization - PowerPoint icon (To open/view PowerPoints in IE, save the file to your local folder to download.)

Paid Search for Healthcare - PDF icon

Patient Portals and Meaningful Use - PDF icon

Preparing Your Current Website for Your Future Website - PowerPoint icon (To open/view PowerPoints in IE, save the file to your local folder to download.)

Taking Back Control of Your Online Identity - PDF icon

Telling Your Story Through Video - PDF icon

Physician Relations

Doctors are People Too - PDF icon

Successfully Onboarding and Promoting Newly Acquired Physicians - PDF icon

Self Improvement

Reigniting The Passion In Your Daily Writing - When Did This Become A Loveless Marriage - PDF icon

How (and Why) to Bridge Hearts and Minds - PDF icon

Tell Compelling Stories - PDF icon

10 Decisions Leaders Make Daily - PDF icon

Writing and Editing - PDF icon

Updates

Changing Health Care Landscape (The) - PDF icon

HIPAA Update 2016 - PDF icon